Processing of personal data

Processing of personal data for annual pass holders at Aalborg Zoo
(Concerns the processing of personal data in connection with the issuance of annual passes, disclosure of information to annual pass partners and storage of data after expiry of the annual pass)

When purchasing an annual pass, you register your name, address, date of birth, e-mail and attach a photo. The registration is necessary for the fulfilment of a contract to which you are a party (purchase of the annual pass), cf. Article 6(1)(b) of the General Data Protection Regulation.

Personal data when purchasing an annual pass at Aalborg Zoo will be stored in our CRM system, both while the pass is valid and for 12 months after the annual pass expires. We have the opportunity to see how many times you have used your annual pass here at Aalborg Zoo. This is for the purpose of ensuring a common legitimate interest for the best possible customer service in connection with your possible subsequent repurchase of an annual pass at Aalborg Zoo, cf. Article 6(1) of the General Data Protection Regulation,
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Annual pass data is transferred to a common API via an external partner. Only the validity of the annual card and the card number are available to the relevant partners when scanning your annual card. The disclosure of the validity and only the validity of the annual card is necessary for the fulfilment of a contract for access by partners, cf. Article 6(1)(b) GDPR.

Aalborg Zoo uses external IT subcontractors for hosting and backup.
They only process data on our behalf and may not use it for their own purposes. We and our data processors have taken appropriate technical and organisational measures to prevent your data from being accidentally or illegally deleted, published, lost, impaired or disclosed to unauthorised persons, misused or otherwise processed in violation of the law.

If you need it, you can contact Aalborg Zoo and gain insight into and/or rectify the information obtained.
You also have the option to have your information deleted, but this will result in a cancellation of the membership, which Aalborg Zoo will not refund, neither fully nor partially.

The latest update of personal data processing for annual passes is from 13 June 2019.

Cancellations and other inquiries can be addressed to the address below:
Aalborg Zoo
Mølleparkvej 63
9000 Aalborg, Denmark
E-mail: [email protected]
Tel: 9631 2929 (9-15)